What do your colleagues, spouse and kids have in common with a five-ton killer whale? This work explains that both whales and people perform better when you accentuate the positive. It shows how using the techniques of animal trainers – specifically those responsible for the killer whales of SeaWorld – can supercharge your effectiveness at work and at home. It explains the difference between ‘GOTcha’ (catching people doing things wrong) and ‘Whale Done!’ (catching people doing things right). A management classic from the author of the multi-million-copy bestseller THE ONE MINUTE MANAGER.; 144 pages; Published: 10/01/2019